Monday, Feb. 19, 2018
My review is overdue, as I haven't needed them for a few months, gladly, but I still wanted to let people know about my experience. I called the office and talked to two very nice women that were incredible to work with. I work six days a week and am single mom, so at this point, my water heater being out was me without a shower in three days. They were both extremely sympathetic and nice. Next come the actual plumbers. Two of them, 20 minutes later (actually at my house).
This is the part I have been having trouble with as far as writing a review: they didn't charge me. I didn't want to say that and have people think that this is the place you go for free plumbing, but since they take bad hot water heaters out all the time the guy told me that when he can tell the thermo couple is still good in a bad hot water heater he saves them and replaced mine for free. The two men spent about an hour at my house. He chose not to charge me and fixed my problem for free, I am not saying that you will also have a free visit, but I do know for sure that anyone in any service industry that is this honest should be applauded and recommended for repeat business. I know, now, for my personal preference, this is the only plumber I will call.