CITY OF ATHENS
JOB POSTING—INTERNAL/EXTERNAL
UTILITY DISPATCHER
UTILITIES-ELECTRIC

Employee will be assigned to either 1st, 2nd, or 3rd shift upon evaluation by the Electric Manager based department need.  Full time work week hours may also include day or night weekend hours’.  2nd shift premium is additional $.50 per hr.   and 3rd shift premium is additional $1.00 per hr.  For more details, please see HR Dept.

JOB SUMMARY:  This position receives customer complaints, prepares work orders, and dispatches personnel.

MAJOR DUTIES:    Answers telephone and greets visitors; provides information and assistance.  Communicates with filed personnel via two-way radio.  Receives and transmits emergency information via radio and/or telephone.  Dispatches crews and individuals in response to emergency and non-emergency calls.   Maintains in contact with field personnel.  Relays messages throughout the department.  Provides information and assistance to the public, contractors, electricians, plumbers, and other city departments.  Enters and maintains tickets for general utility maintenance.   Coordinates with contractors and electricians for new builds and maintenance on homes.  Performs related duties.

MINIMUM QUALIFICATIONS:   18 year or older. High School Diploma, GED and/or equivalent work experience. Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

KNOWLEDGE REQUIRED BY THE POSITION:   Knowledge of customer service principles and practices.   Knowledge of computers and job-related software applications.  Skill in the maintenance of files and records.  Skill in the use of modern office equipment.  Skill in the use of a multi-line telephone.  Skill in the use of a two-way radio.  Skill in public and interpersonal relations.  Skill in oral and written communication.

COMPLEXITY/SCOPE OF WORK:    The work consists of related customer service and dispatch duties.   Frequent interruptions contribute to the complexity of the position.  The purpose of this position is to assist customers and dispatch personnel. Successful performance contributes to the efficient and effective provision of services.

PHYSICAL DEMANDS/ WORK ENVIRONMENT:   The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee frequently lifts light objects.   The work is typically performed in an office. Physical strength, ability, and mobility to perform all essential job functions with or without accommodation.   Must be willing to work overtime, non-standard work hours, holidays, shifts, and weekends as necessary.  Must be willing to be on-call. 

City Application Required.  Apply at City of Athens Human Resources, City Hall Municipal Offices, located at 200 W. Hobbs St., Athens.  Inquiries: 256-233-8737 or City website www.athensal.us.    The City of Athens is an Equal Opportunity Employer and complies with all facets of the Americans with Disabilities Act.   All reasonable accommodations will be considered for qualified applicants.  The City is a drug-free workplace.  Pre-employment drug screen and physical required. The City of Athens does not discriminate on the basis of race, color, sex, national origin, religion, age or disability in employment or the provision of services, programs, or activities.  

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