New water customers, especially commercial customers using larger meters, should anticipate lead times and put in your request for new water service as early as possible. 

Pandemic-related issues are causing delays in ordering parts. If you have a 2" inch water meter or larger, the estimated time for meter arrival is approximately 24 weeks. For 1" meters, the estimated time is about 16 weeks. 

If you expect to need new water service, plan early and complete a new water service form here

Please contact Municipal Services with any questions at 409-797-3630. 

The City of Galveston is embarking on an exciting new Sustainable Interactive Customer Connections (SICC) project that will upgrade all water meters to advanced metering technology. This important, grant-funded project will make a big difference in how you manage your usage, control your bills and are notified about potential leaks in your home. In addition to supporting environmental stewardship, the SICC project will enable the City of Galveston to provide enhanced customer service and improve operational efficiencies. For more information about the City's water meters, please visit galvestontx.gov/watermeters.