GENERAL DESCRIPTION OF POSITION

The Adult Wellness Center Service Representative provides administrative support to the Wellness Center Director, Assistant Director, and Activity Coordinator. Responsible for providing excellent customer service to members of the Adult Wellness Center.   Also responsible for answering questions related to the AWC programs and services.  Works collaboratively with volunteers and other staff to perform all Wellness Center operations and assure that they meet the principles and objectives of the City of Rogers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greets all customers and provides information about the services offered. This duty is performed daily.

Provides a positive public image through excellent customer service. This duty is performed daily.

Answers questions and addresses all concerns/complaints, directing them to appropriate persons. This duty is performed daily.

Directs membership sign up process and accepts payment.  Screens for Silver Sneaker eligibility. Enters information into database.  Prints membership cards. This duty is performed daily.

Answers phone in courteous manner. This duty is performed daily.

Distributes locks for lockers and towels as needed. This duty is performed daily.

Balances and closes out cash drawer and prepares daily report. This duty is performed daily.

Responsible for opening and closing of AWC. This duty is performed daily.

Creates programs in database; signs members up for programs; accepts payments for programs; logs donations into database; manages waiting lists for classes that are full.  Must be proficient in Word, Excel, and Internet and have the ability to learn specific software. This duty is performed daily.

Assists with volunteer coordination and supervision. Also assists with finding volunteer substitutes as needed. This duty is performed daily.

Replenishes coffee as needed and cleans out coffee machine weekly. This duty is performed weekly.

Updates membership information as necessary. This duty is performed daily.

Assists with calendar and newsletter production; proofreads and makes copies as necessary. This duty is performed monthly.

Position requires flexible scheduling including a regular schedule of evening and weekend hours. This duty is performed daily.

Preforms related duties as assigned by Mayor or Department head. This duty is performed as needed.

Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 0 to 6 months related experience and/or training, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence. ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

CRITICAL THINKING SKILLS

Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

All Adult Wellness Center Employees are required to have or to receive CPR, AED, and first aid training.

Valid Drivers License.

Exposure to personally harmful chemicals and water levels up to 5 1/2 feet.

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

SOFTWARE SKILLS REQUIRED

Intermediate: Alphanumeric Data Entry, Database, Spreadsheet, Word Processing/Typing

Basic: Contact Management

INITIATIVE AND INGENUITY

SUPERVISION RECEIVED

Under general supervision where standard practice enables the employee to proceed alone on routine work, referring all questionable cases to supervisor.

PLANNING

Limited responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work operations.

DECISION MAKING

Performs work operations which permit frequent opportunity for decision-making of minor importance and which would not only affect the operating efficiency         of the individual involved, but would also affect the work operations of other employees and/or clientele to a slight degree.

MENTAL DEMAND

Moderate mental demand. Operations requiring almost continuous attention, but work is sufficiently repetitive that a habit cycle is formed; operations requiring intermittent directed thinking to determine or select materials, equipment or operations where variable sequences may be selected by the employee.

ANALYTICAL ABILITY / PROBLEM SOLVING

Moderately repetitive. Activities with slight variation using a definite set of processes or directions with some degree of supervision. Choice of learned things in situations which conform to clearly established patterns and modes.

RESPONSIBILITY FOR WORK OF OTHERS
Responsibility for work of others: Not indicated.

RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT

Occasionally responsible for organization's property where carelessness, error, or misappropriation would result in moderate damage or moderate monetary loss to the organization. The total value for the above would range from $5,000 to $150,000.

ACCURACY

Probable errors of internal and external scope would have a moderate effect on the operational efficiency of the organizational component concerned. Errors might possibly go undetected for a considerable period of time, thereby creating an inaccurate picture of an existing situation. Could cause further errors, losses, or embarrassment to the organization. The possibility for error is always present due to requirements of the job.

ACCOUNTABILITY

FREEDOM TO ACT

Generally controlled. General processes covered by established policies and standards with supervisory oversight.

ANNUAL MONETARY IMPACT

The amount of annual dollars generated based on the job’s essential duties / responsibilities.  Examples would include direct dollar generation, departmental          budget, proper handling of organization funds, expense control, savings from new techniques or reduction in manpower.

None.  Job does not create any dollar monetary impact for the organization.

IMPACT ON END RESULTS

Modest impact. Job has some impact on the organizations end results, but still from an indirect level. Provides assistance and support services that facilitates         decision making by others.

PUBLIC CONTACT

Regular contacts with patrons, either within the office or in the field. May also involve occasional self-initiated contacts to patrons. Lack of tact and judgment may result in a limited type of problem for the organization.

EMPLOYEE CONTACT

Contacts of considerable importance within the department or office, such as those required in coordination of effort, or frequent contacts with other departments or offices, generally in normal course of performing duties. Requires tact in discussing problems and presenting data and making recommendations, but responsibility for action and decision reverts to others.

USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS

Regular use of highly complex machines and equipment; specialized or advanced software programs.

WORKING CONDITIONS

Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise, intermittent standing, walking, pushing, carrying, or lifting. May involve some travel and/or work is at times, in the evening or during the night hours.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the functions of this job, the employee is regularly exposed to toxic or caustic chemicals, wet or humid conditions; occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms; frequently required to stoop, kneel, crouch, or crawl; and occasionally required to climb or balance.  The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision; distance vision; and color vision.

ADDITIONAL INFORMATION

OTHER SKILLS AND ABILITIES

Ability to utilize both internal and external resources to obtain information and data necessary to carry out routine assignments and special projects. Must have ability to establish and maintain effective working relationships with management and staff and to promote a positive rapport with the members of the Adult Wellness Center and the citizens of the City of Rogers.