Wednesday, May 30, 2018
I had previously been a patient at Condell for a series of surgeries. My experience with the hospital and staff was then EXCELLENT.
However, this review is for the Wound Clinic. My experience started out as terrible, but ended up excellent.
I went to a wound clinic in another state, and then returned to Illinois for the summer. The first wound clinic told me to follow up here and get in ASAP after my return. So, on the same day as my last appointment at the first wound clinic, I called Condell Wound Center and gave them a 2-week notice. On this same day, I made arrangements for the first wound clinic to send my records to Condell.
It was a good thing I called Condell early, as there was about a 2-week wait for new patients. I was asked several questions about my history and insurance, and was given a 2-hour intake appointment.
I thought it was odd that, the day prior to this appointment, I did not get a reminder call. So I called the wound clinic. Not only did they not have me on their schedule, but they had no idea who I was - no file, nothing. The person with whom I spoke was very nice, but said it would probably take about 2 weeks to be seen. She offered a call back the next morning, which I declined, having decided to find another place.
Surprisingly, I did get a call back, stating my appointment time was now available to me. I accepted and went in. The person who had screwed up my appoitment claimed he'd tried to call me repeatedly but got no answer. I checked my cell phone and found no calls, and no voice messages. It seems he wanted to blame me rather than man up.
My treatment at the wound clinic was EXCELLENT. Very thorough, very pleasant, very caring and sympathetic, very professional. This was far superior to other wound clinics where I received adequate care. Management saw my earlier, negative review, and took quick action to set things right. Good management makes all the difference, and this center is very well managed.