Tuesday, Jan. 2, 2018
We've been here twice for when our two children were born.
The two stars that we're giving are for the staff: all the nurses, doctors, and other support staff we've interacted with have always had great bedside manner, were extremely compassionate and caring, extremely attentive, and seemed willing to go to the ends of the Earth to care for my family. Never have we received such wonderful service - the DKH Birthing Center staff should be proud of themselves - truly top notch.
The reason I'm only giving two stars however is due to the horrific layout of this hospital. It seems like the person who was in charge of deciding the flow of traffic both in the parking lot and in the halls of the hospital has no idea what they're doing. Driving through the parking lot, it's a maze to make sense of all the different one-ways. You can be 20 feet from the exit, but have to drive all the way around the building in order to exit the parking lot.
There are only a handful of spaces for patients at the Birthing Center, and they are almost always full. That would be okay, if there were a way to access the Birthing Center easily from the other parking lots - but there's not. If you walk in the main entrance, there's no signs for the Birthing Center - you have to stumble through the halls and hope to God you somehow accidentally find elevator B. And that's only allowed if it's a weekday - if it's the weekend, you're out of luck. My one year-old daughter and I were there on the weekend, and so we had to walk through the icy parking lot and negative temperatures with no sidewalks through the blind turns and hope we don't fall and break our neck and get run over by some car speeding around the turn. This was truly dangerous. I asked the staff if there was some way to access the Birthing Center through the hospital, and they confirmed that there isn't on the weekends.
During the week, when you do manage to access the Birthing Center through the halls, there's actually a caveat where you can't go back the way you came. You can get TO the birthing center from the faraway parking lot, but to get back to the parking lot, the doors are locked, and you are again forced out into the cold and ice with no sidewalks in the blind turns. Why would you only be able to go one way and not the other?? Because the person in charge of these decisions has no clue what they're doing.
If you want to leave the Birthing Center and go to the cafeteria, guess what: that's right, outside you go again. You can go from the cafeteria to the Birthing Center through the halls, but not the other way.
So, to conclude: the staff is amazing, but the coordination of the halls and parking lot are truly the most illogical and insane thing I've ever seen an organization of this size do. They're truly out-of-touch with the needs and the flow of the patients and their visitors, and it's shameful that they refuse to change and force people to walk so far through dangerous conditions for no logical reason.
If you have a choice, I would recommend you choose a hospital that has their act together a little more.