Monday, March 26, 2018
I went in about 4:00 P.M. today and asked fir a 3 hr block. I had explained that I clicked the box to extend and the computer shut diwn UNDOING several hours of work. The respinse from 2 older ladies was, "it is spring break, and we may have kids coming in."
So, as I predicted, the computer shut down again, and I lost 2 hours of tax work.
I want to point iut that people have a DUTY TO FILE THEIR TAXES. RAIN AND SNOW WAS FORCAST, AND IT WAS RAINING AND SNOWING. There was 1 mother and her children, 2 were ubder age 5, and were in the book section.
I was told to ask gor the block and tge request was denied.
I have a bladder infection and had to walk from mission Viejo to Smoky Hill in rain/snow at age 61. I thank God that he has kaws of sowing and reaping.
I will NIT BE DONATING ANY MORE BOOKS OR MATERIALS TO AURORA PUBLIC LIBRARIES.
I WILL NEVER GO BACK THERE. IT'S HARD TO BELIEVE YOU TOLERATE SUCH A KACK OF CUSTOMER SERVICE, and such LOUSY EMPLOYEES. AS A firmer manager of 15 years, we taught iur employees, "To say 'NO', as little AS POSSIBLE BECAUSE THEY WILL GO TO COMPETITION AND NEVER COME BACK". THAT IS THE CASE NOW. I AM ABSOLUTELY DISGUSTED!