Sunday, Oct. 15, 2017
The museum is full of information, and it is well-kept. I would give a 5-star rating IF the schedule of events had had been clearer and we had been treated better by the chief conductor the day we went. We arrived just before the last trolley destined for the pumpkin patch. We were told by a friendly volunteer out front to hurry and catch that trolley, so we paid for the pumpkin patch tour and scooted out the back door. We told the conductor we wanted to ride to the pumpkin patch. He just looked at us and sent the trolley on its way. It would have taken us literally 5 seconds to have embarked; we were standing 6 feet from the trolley car. We then asked when the next trolley ride would be; the conductor simply said, "Maybe you can ride the next one." Two more trolleys (empty) left the station while we waited. My wife found a schedule in small print somewhere inside that said the next ride was 3:20 p.m. We waited for that trolley and had a fantastic operator and tour guide. That certainly made the trip much more pleasant. We saw the pumpkin patch but did not get to stop to get a pumpkin. We were very excited about going, since we had met a volunteer in Concord, New Hampshire at the recent train show and heard all about the trolleys. The usual friendly New England way was lost on this man who did not seem to care much for his paying riders. My advice: arrive midday and ask questions until you get a satisfactory response.